Reflexion Spa
Lock Pampel-Montague · 124 Google reviewsReflexion Spa — among the best food in Lakeview. Warm, genuine service throughout. Well-priced. "everything was at its best, the massage level was maximum" — Den [$$]
What 175 diners keep saying
What 175 diners keep saying
verbatim, from Google
“What I experienced at this business was RACIST, discriminatory, and deeply degrading. When I entered the establishment to inquire about services, I was immediately told, “We are fully booked,” without being asked what I needed or given any opportunity to explain my request. This response was dismissive and presumptive, and it set the tone for the interaction. The employee then became aggressive and visibly hostile toward me. Concerned, I asked if she was okay. She responded that she was “nervous” and “scared” because someone had come in “behaving weirdly.” This statement was completely false and alarming. I was calm, respectful, and simply asking about services. The implication that I was frightening or threatening was offensive and rooted in harmful stereotypes. I am a Black woman, and I was clearly judged and treated unfairly because of it. This behavior created an unwelcoming and hostile environment. Notably, when the employee realized that I was not a native to the area, her tone and demeanor shifted drastically—further confirming the discriminatory nature of this encounter. I am not a “scary” person, nor did I behave in any way that warranted fear or suspicion. The way I was treated was unacceptable and reflects racial bias and unprofessional conduct. This business should be ashamed of how customers are treated, and immediate corrective action is necessary.”
“Who hurt you? This place. But in the best way. Not to be dramatic but I’ve gotten my best massages ever here. Only been twice but leave feeling better than when I walked in. And it lasts. Push through the pain because it’s worth it. Plus they can fit you in last minute too. I’ll be back and will keep recommending. Bless.”
“NaNa did AMAZING and probably the best massage I’ve ever had. I would 100% recommend this place to family and friends. I asked her to do medium pressure and it was perfect! Thank you so much, and I’ll be back again!”
“I had a great experience at the spa, the receptionist was friendly and the massage ladies were great! The rooms are clean and welcoming. I felt really comfortable with all the security measures they have in place for clients and therapists. I would highly recommend the couples massage here!”
“Always a great massage! Clean and everyone is nice. Thank you!”
“Absolutely amazing - very nice, clean & thorough. I will definitely come again!”
“My first time here! On time. Clean. Professional. I had CeCi and she was a strong! But always checked in to see how I was feeling. Great spa. Great for last minute availability. Also I came here on a Wednesday and parking was available right in front during the day. It is close To Wrigley field so be mindful of that.”
“Hoy 12 de junio fuimos con mi esposa la. Pasamos súper bien y excelente servicio quedamos para volver pronto lo recomiendo al 100%”
“Hands down (no pun intended) one of the top 3 massages I’ve ever experienced! This place is an incredible value!!”
“I've been here several times for massages and have always left very happy and relaxed! I recently helped plan a friend's bachelorette party and we knew we wanted to do a spa in the morning. I immediately reached out to Reflexion and they were SO easy to work with! They allowed us to book them fully for our group, so it was just us in the space. We had a few people back out pretty close to the day and Reflexion was very accommodating with the last-minute changes. 10/10 recommend!”
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