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312 Eats
West Loop · Soul Food · $$

Soul & Smoke - West Loop

4.2182 reviews ·Opentil 9 tonight
Stacy took the time to answer all my questions about food sensitivities to make sure my first meal was a great experience
Jodi MeyerJodi Meyer · 142 Google reviews
Read the reviews on Google →

Soul & Smoke - West Loop — soul food in West Loop worth a stop for the Mac And Cheese. Jodi Meyer: "The brisket sandwich was savory & tender with a generous helping" [$$]

What 182 diners keep saying

Quick bite
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Food Court, 500 W Madison St Floor 1, Chicago, IL 60661
West Loop
Today10AM-9PM
Sun11AM-9PM
Mon–Fri10AM-9PM
Sat11AM-9PM
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What 182 diners keep saying

verbatim, from Google
Review photo by Adrienne
Mar 2026

Located in a food hall. Cute. Clean. Plenty of seating. Food was delicious. Fresh && hot!!

Adrienne

Adrienne

23 reviews on Google

Review photo by Nataliya Loni
Dec 2025

Greg is #1 when it comes to customer service ! FOOD IS GREAT yet paired with the customer service and Atmosphere it makes everything a greater experience ! Thank you all for the many great experiences!!

Nataliya Loni

Nataliya Loni

2 reviews on Google

Review photo by Antonella Gomez
Jun 2026

Ordered through Uber Eats and received the food without utensils and napkins and bag was broken. Food was good, but a is a tad salty. Uber Eats delivery driver took longer than usual.

Antonella Gomez

Antonella Gomez

22 reviews on Google

Review photo by Candace Johnson
Oct 2025

Just had a super disappointing experience with Soul and smoke and Uber eats… I placed this order around 7 pm on a Monday night and although I was able to order as an option apparently they were sold out of brisket- Which was pretty much half of our meal. Instead of trying to contact me via phone or cancel the order on Uber eats They deliver my order without the brisket and a note telling me to contact Uber Eats…. They didn’t even try to include something to substitute the brisket! Pretty bad customer service- To top it off the rib tips were super dry! Go to Wilma’s instead

Candace Johnson

Candace Johnson

11 reviews on Google

Jul 2026

Pulled pork sliders and sweet potato were great. Cool employees 👍🏽

TJ

TJ

117 reviews on Google

Jul 2026

Awesome 👍🏻

Rah Wokurka

Rah Wokurka

6 reviews on Google

May 2026

Very good 💯

Muhammad Zeeshan

Muhammad Zeeshan

30 reviews on Google

Apr 2026

It is in a food court.

Melanie Gonnigan

Melanie Gonnigan

86 reviews on Google

Apr 2026

Ordered brisket to-go for Easter dinner and it did not disappoint! The food was fresh, flavorful, and perfectly cooked. Even though I didn’t dine in, the service was still great, everything was ready on time and packaged well. You can tell they care about quality. I’ll definitely be back!

Bobby Webb

Bobby Webb

27 reviews on Google

Apr 2026

Just ordered lunch and I'm highly satisfied! The rib tibs were delicious and surprisingly so was the slaw. You can never go wrong with a Brown Sugar Bakery cake. The gentlemen there were also pleasant. Cant wait to go back!

Roxie Gordon Gabb

Roxie Gordon Gabb

3 reviews on Google

Feb 2026

Always on the hunt for good bbq - brisket sandwich was excellent!

Adam Henderson

Adam Henderson

29 reviews on Google

Feb 2026

Cute restaurant in the W Loop. The customer was good. The food was tasty. Will definitely be back.

Cindia Fields

Cindia Fields

55 reviews on Google

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